Frequently Asked Questions

Questions regarding All Around Limousine's website and services:

1. How can I make, change, confirm, or check a reservation?

You can call us Toll free at 866-546-6820 or registered customers may log into make a reservation. Reservation requests made via the internet will be confirmed by email immediately upon receipt.


2. What is your rate from point A to Point B?

All Around Limousine offers competitive, special industry-only flat rates for airport transfers based on the point of origin to the point of destination. For other types of trips, a dedicated vehicle and chauffeur will be assigned to your on a time-based billing basis – please call or email for more information. All Around Limousine provides immediate rate quotes via email and telephone.

We make every effort to ensure that our web site reflects the most current rates and charges. However, all posted rates and charges are subject to change without notice. We apologize for any inconvenience this may cause

3. What kind of vehicles do you use?

All Around Limousine offers vehicles designed to accommodate single passengers, small groups of passengers, and larger passenger groups. View these various vehicle types on this Web site on the Fleet page.

However, not all vehicle types can be reserved on the Internet. Typically, this refers to last minute bookings and reservations for larger specialty vehicles. Understanding that a successful event depends upon the successful arrival and departure of participants, our trained meeting, event and roadshow specialists will help you plan and manage all aspects of local group ground transportation. All Around Limousine can provide sedans, vans, or buses, depending on your specific requirements.

4. What cities does All Around Limousine service?

All Around Limousine services all points in Fairfield County, Connecticut as well as most major destinations in the State of Connecticut and the New York metropolitan area.

5. What is the All Around Limousine cancellation policy?

To cancel a reservation, please call us at 866-546-6820. Cancellations must be received at least three hours in advance of the service pick-up time.

6. What about tipping?

Gratuities are not expected from your passengers. All Around Limousine rates are all inclusive; we compensate our drivers adequately. Albeit our drivers have been known to go beyond their duties . . . in this situation, should your passenger feel compelled to give the driver an extra tip it is appreciated but surely not mandated.

7. How soon before a flight should your passenger be picked up?

The New York area airports are busy, security conscious facilities. Areas of many terminals/airports are currently undergoing renovations and are in varying stages of construction, making drop-offs and pick-ups problematic.

For domestic flights, we recommend instructing your passengers to be at the airport 1½ hours before their flight time. For International flights, we recommend being at the airport 3 hours before flight time. Our dispatch department will provide you with exact pick-up times ensuring adequate transfer time when reservations are booked.

8. When I book a reservation online, how will I know that All Around Limousine received my information?

All Around Limousine allows you to book reservations in real-time and when you book a reservation online with us, you will receive a unique confirmation number. This confirmation number is the same as if you placed your reservation with our reservation agents.

With a secure interface to our back-end system, your personal information is not passed to our staff by email, like many other ground transportation companies on the internet. Therefore, when you book a reservation online, your reservation is automatically booked directly into our reservation system in our offices.

Once your reservation is completed an email confirmation will be generated instantaneously.

9. Does All Around Limousine use or sell my client information to other companies for marketing purposes?

Never. Your client and other information is only used for our records and to communicate with you. We will not give or sell this information to anyone.

10. Where will your passenger meet the driver at the airport?

Pick-up procedures vary from airport to airport - the specific procedures for the airports and specific airlines change constantly – we will advise pick-up locations at the time of booking.

11. What if the passenger has trouble finding our chauffeur?

This may sometimes happen due to the airline or airport misinformation. In such a situation, please have your passenger contact your office or ours - our staff will match your passenger with the driver in a matter of seconds.

12. What if an Arriving Flight is delayed?

Our office tracks all arriving flights, and we will be aware of all delayed flights. If your passenger misses their flight or connecting flight, you must call into our Dispatch Center at to make them aware of your change in plans. Otherwise you will be charged a "no show" fee.

This may sometimes happen due to the airline or airport misinformation. In such a situation, please have your passenger contact your office or ours - our staff will match your passenger with the driver in a matter of seconds.

Pick-up procedures vary from airport to airport - the specific procedures for the airports and specific airlines change constantly – we will advise pick-up locations at the time of booking.

13. What if an Arriving Flight is canceled?

Call 1-866-546-6820 Immediately. It is the responsibility of the sponsoring company to advise our office of any change in Flight or Flight number. The Airlines will not tell us what flight your travelers have been rerouted on. You will not be charged and we will not show up for a canceled flight.

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Why Choose Us?

  • Available 24/7
  • We Use the Latest Technology
  • Well Trained and Friendly Staff
  • Uniformed Chauffers'
  • Professionally Trained and Licensed Chauffers'
  • Large Fleet To Choose From
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